Returns

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can log in to your customer account and request a return.

Customers are responsible for return shipping costs. We recommend using a tracked delivery service.  We cannot accept responsibility for lost, undelivered or damaged parcels.  

Please include your name, order number, email address, and the reason for your return in your package. 

If your return is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at 

Customer_Services@blossomandpearlthestore.com

Please note we can not accept returns of the following items:

• Scuffed or worn shoes with obvious signs of wear.
• Used items, not in original packaging or with tags removed. 
• Items not in a resalable condition. 
• Items marked with make up, hair, deodorant or showing obvious signs of use.  
• Final sale items.
• Made to order items.
• Personalised items.
• Special order items.
  
• Opened packets of tights, Pointe shoes, swimwear, underwear, knickers, intimate garments, earrings, hair accessories and hairbrushes in the interests of hygiene. 

 

Damages and Issues 

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. You can email us photos with proof of the damage or defect to

Customer_Services@blossomandpearlthestore.com

 

Exchanges

The quickest way to ensure you get the items you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Please ensure you are ordering the correct size. If you need help with choosing the correct size please contact us for assistance before ordering and we will be happy to help.  

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

Your Consumer legal rights remain unaffected.